Refund Policy

Refund Policy

At City Aesthetics, we prioritize regulatory compliance for the sale of professional-use products. Please review our refund policy below.

 

Refund Eligibility

A refund will be issued in the following cases:

  • Failure to Provide Required Documentation
  • If a new customer does not provide the required documentation to verify their authorization to purchase and use our products.

This includes:

  • Certification for handling fillers, Botox, or other regulated aesthetic products.
  • Proof of a registered business that complies with industry regulations.

 

Order Cancellation Due to Non-Compliance

  • If, after review, the submitted documents do not meet the required standards, we will cancel the order and issue a refund.
  • Customers will be notified via email of the cancellation and the reason for the refund.

 

Payment Errors or Duplicate Charges

  • In cases where a payment error occurs (e.g., duplicate charge), a refund will be processed upon verification.

 

Non-Refundable Cases

Refunds will not be provided in the following situations:

  • Orders from existing customers who were previously approved and later found to be non-compliant.
  • Refund requests after the product has been dispatched.
  • If incorrect or misleading documentation is provided.
  • If the customer fails to respond to verification requests within 7 working days of purchase.

 

Refund Processing Time

  • Refunds will be processed within 4-5 working days after cancellation is confirmed.
  • The refund will be issued via the original payment method.

 

Please note that banks and payment providers may have additional processing times before the refund appears in your account.

 

How to Request a Refund

To request a refund, contact us at:

📞 +353 1 525 8444

orders@cityaesthetics.ie

Frequently Asked Questions

Is there a minimum order quantity?

No. You can order exactly what you need — nothing more, nothing less.

  • Start with a single unit if you're trying out a product
  • Keep your stock lean and avoid unnecessary storage costs
  • Increase quantities only when demand grows
  • A flexible option for boutiques, clinics, salons, and independent retailers

How can I place an order?

How to Purchase

To maintain compliance with industry standards and regulations, we require certain documents to verify that our customers are qualified professionals or clinics. Please review the following purchasing process carefully.

Order Process

City Aesthetics sells exclusively to licensed professionals, clinics, and certified establishments. New customers must meet the following criteria before their order is completed:

1. Submit Your Application

Create an account on our website and upload your valid professional license or certification. This helps us confirm that you are eligible to purchase our products.

Once submitted, your application will enter our compliance queue for manual review.

These documents must confirm that you or your clinic are legally authorized to handle and use our products.

2. Document Verification

Our compliance team manually verifies every application to ensure all requirements are met.

Verification typically takes 1 to 2 business days.

If any document is unclear or insufficient, our team may reach out via email to request additional proof (such as a valid business registration or qualification certificate).

3. Account Approval & Ordering

Approved: Once verified, you will receive an approval email containing a link to set up your password and access our restricted product catalog.

Not Approved: If your documentation does not meet our compliance requirements, you will receive an email notification.

Important Notes

One-Time Verification: Only new accounts require compliance verification. Once verified, existing customers can log in and place orders anytime without resubmitting documentation.

Regulatory Rights: We reserve the right to withhold account activation if the submitted documents do not meet regulatory standards.

Privacy & Security

All documentation submitted is handled with strict confidentiality, encrypted, and used exclusively for compliance verification purposes.

Need Help?

📞 Phone: +353 1 525 8444

📧 Email: orders@cityaesthetics.ie

Thank you for helping us maintain the highest safety and regulatory standards in the aesthetic industry!

Am I able to collect my order?

Yes, you are! Thanks to our prime location in the heart of Dublin, we offer free same-day collection.

Click & Collect hours: Monday to Friday 9am-7pm, Saturday 11am-6pm.

For orders placed on Sundays and bank holidays, pick-up collection will be available the next working day.

Who can purchase from City Aesthetics?

We sell exclusively to clinics and licensed professionals.

For compliance purposes, proof of professional credentials may be required.

How can I contact you?

There are a number of ways you can contact us:

  • Via the Contact Form,
  • Phone/WhatsApp on 01 525 8444
  • Email orders@cityaesthetics.ie.

We're more than happy to assist you!

How can we help you?