Refund Policy

Refund Policy

At City Aesthetics, we prioritize regulatory compliance for the sale of professional-use products. Please review our refund policy below.

 

Refund Eligibility

A refund will be issued in the following cases:

• Failure to Provide Required Documentation
• If a new customer does not provide the required documentation to verify their authorization to purchase and use our products.

This includes:

• Certification for handling fillers, Botox, or other regulated aesthetic products.
• Proof of a registered business that complies with industry regulations.

 

Order Cancellation Due to Non-Compliance

• If, after review, the submitted documents do not meet the required standards, we will cancel the order and issue a refund.
• Customers will be notified via email of the cancellation and the reason for the refund.

 

Payment Errors or Duplicate Charges

• In cases where a payment error occurs (e.g., duplicate charge), a refund will be processed upon verification.

 

Non-Refundable Cases

Refunds will not be provided in the following situations:

• Orders from existing customers who were previously approved and later found to be non-compliant.
• Refund requests after the product has been dispatched.
• If incorrect or misleading documentation is provided.
• If the customer fails to respond to verification requests within 7 working days of purchase.

 

Refund Processing Time

• Refunds will be processed within 4-5 working days after cancellation is confirmed.
• The refund will be issued via the original payment method.

 

Please note that banks and payment providers may have additional processing times before the refund appears in your account.

 

How to Request a Refund

To request a refund, contact us at:

📞 +353 1 525 8444

orders@cityaesthetics.ie