We are based at 14 Dame Street, Dublin 2, D02 XH24.

How to Purchase

To maintain compliance with industry standards and regulations, we require certain documents to verify that our customers are qualified professionals or clinics. Please review the following purchasing process carefully.

Order Process

City Aesthetics sells exclusively to licensed professionals, clinics, and certified establishments. New customers must meet the following criteria before their order is completed:

1. Create an Account

To begin purchasing, you must first create an account on our website. 

2. Provide Documentation for Compliance
After your order has been placed and paid for, you can send the following documentation to our email orders@cityaesthetics.ie or our team will get in touch to request the following documentation to verify your eligibility to purchase:

• Valid Business License
• Relevant Professional Certifications (e.g., medical or aesthetic qualifications)
• Proof of Professional Status

These documents must confirm that you or your clinic are legally authorized to handle and use our products.

3. Verification
Once your documents are submitted, our team will review them to verify your qualifications. This process typically takes 2-3 business days.

Approval or Refusal

• • Approved: If your documents meet our compliance standards, your order will be processed as normal and shipped.
  • Refused: If your documents do not meet our requirements, we will issue a full refund to your customer account.

Important Notes

• Only new customers are required to submit documents for compliance verification. Existing customers who have previously been verified do not need to resubmit documentation.
• We reserve the right to refuse an order if the submitted documents do not meet our verification standards.
• Refunds will be issued in case of refusal due to non-compliance, and the customer will be notified promptly.

Privacy & Security

All documents submitted for verification will be handled securely and used exclusively for compliance purposes. We are committed to ensuring the confidentiality of your personal and professional information.

Questions or Support

If you have any questions or need assistance with the verification process, please contact our support team at +353 1 525 8444.

Thank you for understanding and helping us maintain high standards in the industry!

Yes, you are! Thanks to our prime location in the heart of Dublin, we offer free same-day collection.

For orders placed on Sundays and bank holidays, pick-up collection will be available the next working day.

We sell exclusively to clinics and licensed professionals.

For compliance purposes, proof of professional credentials may be required.

There are a number of ways you can contact us, via the Contact Form, by phone on 01 525 8444 or email.

We are open Monday to Friday 9am-7pm, Saturday 11am-6pm.